Our Services

ANKA Advanced Technologies’ core strength is in Contact Center technology gained from the multitude of projects handled over the years. Our services in this segment range from Consulting, Process Re-engineering, Product evaluation, Sizing, Training, Turnkey technical infrastructure and Telecom Audit, Project Management & Technical Solutions implementation and support (From conception to completion).

We have Extensive Experience & Expertise in setting up contact center operations for many international organizations. we provide turnkey services for call center projects including feasibility studies, process Re-engineering, sizing, Technical Solutions,

ANKA Advanced Technologies partners with leading brands to bring you appropriate technical solutions for their Multi channel contact management such as IVR, ACD, Predictive Dialer, CTI, Unified Messaging, CEM, CX, WFM, Speech Enabled Services

• We conduct interactive sessions with your key stakeholders, IT, and business units to insure that everyone can voice their needs and concerns.
• We draw up a needs assessment that includes all of the “Wish List” items discussed.
• We research which technologies and companies are the best candidates to provide the right solution(s) for your company.
• Based on the above, we conduct a competitive analysis and report the results with our recommendations.
• We work with your company to select the best choices, and assist in price negotiations and service level agreements.
• We create transition, implementation, and training plans.
• We create a project plan and coordinate and oversee the implementation process.