Amazon Web Services (AWS) is a subsidiary of Amazon that provides on-demand cloud computing platforms and APIs to individuals, companies, and governments, on a metered pay-as-you-go basis.
In aggregate, these cloud computing web services provide a set of primitive abstract technical infrastructure and distributed computing building blocks and tools. One of these services is Amazon Elastic Compute Cloud, which allows users to have at their disposal a virtual cluster of computers, available all the time, through the Internet.
AWS's version of virtual computers emulates most of the attributes of a real computer, including hardware central processing units (CPUs) and graphics processing units (GPUs) for processing; local/RAM memory; hard-disk/SSD storage; a choice of operating systems; networking; and pre-loaded application software such as web servers, databases, and customer relationship management (CRM).
CIS take pride in our state of the art recording solution dedicated for call centers. With an extensive and major experience in the Telecom industry, our solution is suitable for the diverse telephony infrastructures.
CIS solution helps call centers identify service gaps and improve the customer’s experience. It captures, evaluates and analyzes customer interactions, thereby increasing customers’ loyalty in today’s competitive business environment.
CIS design, develop and market multimedia recording and monitoring systems and agent performance optimization solutions for the global communications market.
BrightContact helps clients create value and architect change through management consulting services by improving customer contact strategies, channel optimizations and sourcing, operational advice, complaint reduction, business case development, KPI optimization and interim management.
BrightContact provides Genesys, Nice, Nuance and Cyara technology services to help translate business agendas into contact center initiatives and solutions that measurably improve customer care performance such as multichannel contact solutions, workforce management, quality management, service level management and adding knowledge and experience for complex architectural challenges.
BrightContact transforms ways of communications by offering innovative solutions for improving customer care in tomorrow’s world such as voice, face, 4-finger biometrics capabilities transforming your mobile apps, web and IVR with a smart conversational interface.
Komyunity is part the App Factory of BrightContact.
The Komyunity Mobile Workforce Engagement cloud solution has been developed due to the demand from Genesys customers needing a solution for their agents to have more control of their schedules in an app.
Komyunity enables organizations to streamline and optimize their scheduling process by allowing agents to view and take control over their schedules – anytime and anywhere.
RCNTEC ensures operation of telecommunication networks and information systems and helps hundreds of thousands of people all over the world work effectively.
The company that has built and maintains telecommunication networks that span thousands of kilometres in some of the most hardly accessible corners of Russia.The one that has created and operates «humanless» fully remotely operated Data Centers.
The company that has developed and runs sophisticated PDU, SIP Solution, Data Storage System and monitoring system that allows to manage quality of rendered services.
The one, whose customers are top high-tech companies in oil and gas industry, mining, medicine, retail, software development, government and municipal agencies.
Sococo is an online workplace that adds the magic of co-location back into the day to day life of distributed Agile teams.
Whether you’re in a headquarters, satellite office, home office or you're with an offshore contractor, Sococo recreates the personal proximity and functionality of a physical office needed by teams in an online experience.
Your team can co-locate online in an office space that is based in a visual map with avatars representing team members. These are real rooms on a real map that are always there – not an abstract notion of a “channel” or “message thread” or “work group”. We’ve created clever features that mimic the things you need to do together in a physical office. Invite to anyone to join you instantly. With a click, video, audio and screen share are instantly up, and a spontaneous meeting has just frictionlessly and immediately started.
Distributed Agile teams use Sococo to self-organize in a way that is taken for granted in a shared physical space – and so crucial to successful Agile development. Agile teams love to work together online in Sococo!