ANKA Advanced Technologies INC. > Technical Support Representative (TSRHD077)

Technical Support Representative (TSRHD077)

ANKA Advanced Technology Solutions Inc. was established in 2017 to provide Advanced ICT & CX solutions for the enterprises and doing Research and Development based on Artificial Intelligence, Deep Learning, BlockChain, Intelligent Speech and CX solutions.

Our mission from the very first day has been to cultivate professional relationships with our clients to provide effective and reliable advanced technology solutions for their needs. The team at ANKA Advanced Technology Solutions is equipped with a highly developed skill set developed over decades of experience not only in ICT & CX but also in business processes across a range of industry sectors. This business experience makes us uniquely positioned to offer solutions promising greater operational efficiency, productivity gains and cost savings for each of our clients, regardless of their industry.

Department:
Customer Services
Project Location(s):
İstanbul, Turkey
Job Type:
Full time, Employee
Education:
Min. Associate Degree
Compensation:
Negotiable

Responsibilities Include:

  • Answering customers  questions about ANKA ICT products and solutions
  • Investigating issues and providing product and technology support & maintenance to customers to ensure the continuous functionality of solutions within SLA terms
  • Planning and implementing complex installations and scheduling support operations, software upgrades etc.

Qualifications

  • Preferably University degree holder
  • Minimum of two years’ experience
  • Good command of the English language
  • ICT & Contact Centre Technology experience is a plus
  • Azure, AWS or any Cloud Platform Experience is a Plus
  • Moderate knowledge and experience in database architecture (SQL, MYSQL)
  • Experience of server hardware and server operating systems and networking
  • Theoretical and practical (testing, troubleshooting) knowledge
  • Ambitious, sociable and analytical thinker
  • Has time management and action planning skills
  • Has the ability to learn quickly
  • Good team player
  • Strong interpersonal skills
  • Has high stress tolerance
  • Driver’s license (B class)
  • No outstanding military obligations (completed or exempt)
  • Has no obstacle to travel and can work on-site

To apply, please email your CV to: careers@anka-at.com Reference: TSRHD077

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